Medical administrative assistants perform a variety of secretarial and administrative duties in doctor’s offices, hospitals, medical clinics and other medical settings.

Profile

Example titles

  • Administrative assistant – medical
  • Medical secretary
  • Ward secretary

Main duties

This group performs some or all of the following duties:

  • Schedule and confirm medical appointments and receive and communicate messages for medical staff and patients
  • Enter and format electronically based medical reports and correspondence and prepare spreadsheets and documents for review
  • Interview patients in order to complete forms, documents and case histories
  • Complete insurance and other claim forms
  • Initiate and maintain confidential medical files and records
  • Prepare draft agendas for meetings and take, transcribe and distribute minutes
  • Prepare financial statements and billing
  • Establish and maintain various internal office administrative support procedures such as document tracking and filing and monthly reporting
  • Order supplies and maintain inventory
  • Determine and establish office procedures and routines
  • May supervise and train other staff in procedures and in use of current software.

Employment requirements

  • Completion of secondary school is usually required.
  • Completion of a one- or two-year college program or other specialized courses for secretaries or medical secretaries is usually required.

Exclusions

  • Health information management occupations (1252)
  • Medical records clerks (in 1411 General office support workers)
  • Medical transcriptionists (in 1251 Court reporters, medical transcriptionists and related occupations)

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