0013 – Senior managers – financial, communications and other business services

0013 – Senior managers – financial, communications and other business services

Senior managers in financial, communications and other business services are usually appointed by a board of directors, to which they report. They work either alone or in conjunction with the board of directors to develop and establish objectives for the company, and to develop or approve policies and programs. They plan, organize, direct, control and evaluate, through middle managers, the operations of their organization in relation to established objectives. They work in establishments throughout the telecommunications, finance, insurance, real estate, and data processing, hosting and related services industries as well as other business service industries or they may own and operate their own business.


Example titles

  • Advertising agency president
  • Bank president
  • Chief executive officer (CEO) – telephone company
  • Chief financial officer (CFO) – advertising agency
  • Chief operating officer – engineering firm
  • Computing services company president
  • Credit union executive director
  • Executive vice-president – real estate agency
  • General manager – real estate management company
  • Human resources vice-president – bank
  • Marketing vice-president – clerical staff services
  • Operations vice-president – satellite communication services
  • President and chief executive officer – financial, communications and other business services
  • Trust company regional vice-president

Main duties

This group performs some or all of the following duties:

  • Determine the company's mission and strategic direction as conveyed through policies and concrete objectives which are met through the effective management of human, financial and material resources
  • Authorize and organize the establishment of major departments and associated senior staff positions
  • Allocate material, human and financial resources to implement organizational policies and programs; establish financial and administrative controls; formulate and approve promotional campaigns; and approve overall human resources planning
  • Select middle managers, directors or other executive staff; delegate the necessary authority to them and create optimum working conditions
  • Represent the organization, or delegate representatives to act on behalf of the organization, in negotiations or other official functions.

Senior managers in this unit group may specialize in areas such as finance, marketing or human resources or in a particular service area.

Employment requirements

  • A university degree in business administration, commerce, computer science or other discipline related to the service provided is usually required.
  • Several years of experience as a middle manager in financial, communications or other business services are usually required.
  • Specialization in a particular functional area or service is possible through specific university training in that area or through previous experience.
  • Senior managers in finance usually require a professional accounting designation.

Additional information

There is mobility among senior management occupations.


Related middle managers are classified in the following minor groups:

  • Managers in communication (except broadcasting) (013)
  • Managers in engineering, architecture, science and information systems (021)
  • Managers in financial and business services (012)

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